Responsible Gaming

Gambling responsibly

Responsible gambling means making informed choices and keeping gambling within limits that are affordable and manageable. There is no guaranteed way to win, and every bet carries a risk of loss. Casino games are based on chance, so previous results do not determine what will happen next. A win is never owed because you have lost, and a loss cannot be recovered by placing another bet.

Only gamble when you are in a suitable frame of mind. Avoid playing when you are upset, tired, under the influence of alcohol or other substances, or trying to deal with stress. Take regular breaks and make sure gambling does not replace important daily activities such as work, study, exercise, sleep or time with family and friends.

• Treat gambling as paid entertainment rather than a source of income.
• Decide how much time and money you can afford to spend before you begin.
• Keep gambling money separate from funds needed for rent, bills, food, savings or debt repayments.
• Do not borrow money, use credit intended for essential expenses or sell possessions to gamble.
• Never chase losses by increasing your stakes or playing for longer than planned.
• Avoid gambling as a way to manage difficult emotions or financial pressure.
• Keep a record of your deposits, wagers, wins and losses so you can see your overall activity clearly.
• Stop playing when you reach your time or spending limit, whether you are winning or losing.

You must be at least 18 years old to gamble in Australia. Do not allow anyone under the legal gambling age to use your account, payment method or device. You are responsible for keeping your account details secure and for making sure that other people cannot access your gambling account.

Set limits before you play

Planning in advance can help you remain in control. Choose a gambling budget based on your personal circumstances, and consider that the full amount may be lost. A budget should be separate from money needed for everyday living. If you are unsure whether gambling is affordable, it is safer not to gamble.

Financial limits

Where account controls are available, you may be able to set deposit, spending or loss limits. These controls can help restrict the amount you add to your account or use for gambling during a selected period. Read the terms of each control carefully, including when a change will take effect and whether a lower limit applies immediately. A limit is a planning tool, not a guarantee that gambling will be profitable.

Time limits

Set a finishing time before you start playing. Use reminders or alarms if helpful, and take regular breaks away from the screen. Long sessions can make it harder to notice how much time or money has passed. If you find yourself extending a session repeatedly, consider stopping for the day or taking a longer break.

Account and payment controls

Use only payment methods that belong to you and avoid sharing your login details. If a payment method is linked to essential household funds, consider removing it from your gambling account. Review your bank and account statements regularly. If you notice activity you do not recognise, secure your account and contact the relevant support channel as soon as possible.

Limits should reflect your real financial position, not the amount you hope to win. If your circumstances change, reassess your budget before gambling again. A short-term win does not mean that a larger budget is safe, and a temporary loss does not justify increasing your budget.

Recognise the warning signs

Gambling can become difficult to control gradually. Some people do not recognise a problem until it has affected their finances, health or relationships. Paying attention to changes in your behaviour can help you act early. You do not need to wait for a serious crisis before taking a break or asking for help.

• Spending more time or money gambling than you intended.
• Thinking about gambling frequently or feeling restless when you try to stop.
• Increasing your bets to achieve the same excitement or to try to recover losses.
• Returning to gamble after deciding that you would stop.
• Hiding or minimising your gambling from family, friends or other people you trust.
• Borrowing money, missing payments or using savings to continue gambling.
• Feeling anxious, guilty, irritable or unhappy because of gambling.
• Missing work, study, sleep, social activities or family responsibilities.
• Trying to win back losses by gambling more often or at higher stakes.
• Using gambling to escape stress, loneliness, sadness or other problems.

If any of these signs apply to you, stop and review your gambling. Consider closing or restricting your account, removing access to payment methods and telling someone you trust. Do not try to manage serious gambling concerns alone. Support is available, and asking for help is a practical step rather than a failure.

If gambling has contributed to immediate financial, emotional or personal danger, prioritise your safety. Contact an appropriate emergency or crisis service in your area, or speak with a qualified health professional. Gambling support services can help you make a plan for stopping, managing urges, addressing financial concerns and rebuilding everyday routines.

Taking a break or closing your account

You can choose to stop gambling at any time. A break may be useful if you want to reset your routine, review your spending or decide whether gambling remains right for you. During a break, avoid opening another gambling account or using another person’s account. Moving between accounts can make it harder to keep track of your activity and may increase the risk of losing control.

If you want stronger protection, ask about the responsible gambling options available through the website. Depending on the option selected, this may include a temporary break, account restriction, a longer exclusion period or account closure. Read the information provided before confirming your choice, including any effect on access, withdrawals and future account use.

A self-exclusion or account closure request should be made honestly and clearly. If you believe you may have a gambling problem, say so when requesting help so the appropriate responsible gambling process can be considered. Do not request that an account be reopened while you are still within an exclusion or break period. The purpose of these measures is to create distance from gambling and support safer choices.

1. Stop playing and leave the gambling website or app.
2. Record the reason you want a break and the period you want it to cover.
3. Remove saved payment details and reduce access to gambling funds where practical.
4. Tell a trusted person so they can support your decision.
5. Contact the available support channel to ask about account restrictions or closure.
6. Seek independent gambling, financial or health support if gambling has caused harm.

Getting support

You do not have to deal with gambling concerns by yourself. In Australia, free and confidential gambling support is available through national and state-based services, including Gambling Help Online and other community support providers. These services can offer information, counselling and practical guidance for people who gamble, as well as family members and friends affected by someone else’s gambling.

A qualified counsellor can help you understand your gambling, identify triggers, create a plan to stop or reduce gambling and manage urges. Financial counselling may also be useful if gambling has led to debt, unpaid bills or difficulty managing money. A GP or other health professional can help if gambling is affecting your sleep, mood, stress levels or general health.

If you are concerned about another person, approach the conversation calmly and without blame. Explain what you have noticed, describe how it affects you and encourage them to seek professional support. Do not lend money to cover gambling losses or take responsibility for controlling another adult’s gambling. Protect your own finances and wellbeing, and seek advice about the safest way to respond.

For questions about responsible gambling features, account restrictions or taking a break, use the support or contact options provided on the Goldbet Casino website. We will provide general information about the available process, but gambling support services and qualified professionals can offer independent advice about gambling-related harm.

Responsible gambling is an ongoing choice. Review your habits regularly, keep your limits realistic and act early if gambling becomes difficult to control. The safest decision may be to stop gambling altogether.